Financial Advisers

Introduction


Your clients with care and support needs require help that is highly unlikely to be met by financial advice and planning alone.

 

MySupportBroker has responded by developing a new service model which enables financial advisers not only to refer clients to us and ours to them, but also to choose to directly provide fee-based, wellbeing-focussed support brokerage themselves which, together with financial advice, delivers a more holistic and effective service for clients.

 

Support brokerage is relatively new to the UK care and support sector, the term originated in the USA in the late 1970's where the benefits are well appreciated and the service in high demand. Working in a very personal and highly structured way, support brokers source, plan, negotiate and manage care and support within the overall context of improving their clients' wellbeing.  Brokers work to a client's specific budget, whatever the source of funding (part/fully self-funding, insurance funded, state funded), clients being people with physical and mental health conditions who need care and support - at any stage and at any age in their lives.

 

The MySupportBroker Model for Financial Advisers


  • Addresses the key focus of wellbeing within the Care Act - while providing a good reason for Local Authorities to consider referring self-funders to you given your more holistic services.  The most recent Care Act guidance says - "the local authority must ensure that people are helped to understand how to access independent financial advice" and Section 1.2 of the Care Act states - "local authorities must promote wellbeing".
  • Provides you with an additional and beneficial fee-generating service to offer to your clients - while opening up opportunities for greater contact with their family and support network.
  • Solves the issue pro-bono work - which you may currently do to prepare clients for financial advice.
  • Enhances and differentiates your services from the competition.
  • Avoids the need for “hand-offs” to 3rd parties during the advice process.
  • Provides an opportunity to enhance your professional connection network and opportunity for referrals as a result of the holistic-service approach.
  • Enables you to better comply with your FCA TCF principles and obligations for clients with care and support needs – TCF “Outcome 4” says “Where consumers receive advice, the advice is suitable and takes account of their circumstances”.
  • Evidences your commitment to Corporate Social Responsibility - by working with a social enterprise Community Interest Company.


MySupportBroker CIC


We are a UK social business Community Interest Company, working nationally and bringing together people locally who have expertise, insight and knowledge of support and care and our mission is "making it possible for people with support and care needs to live their best life".

 

Launched in 2010, our model of support brokerage has been tried and tested with people who self-fund and receive state support - with Local Authorities and the NHS - in hospitals, at home, in residential care - with GPs, charities, community and advice organisations.

 

Through our own DfE registered College, we actively recruit, train and accredit support brokers from all walks of life, harnessing their personal experience and expertise. Brokers we have trained include:

 

  • people with their own lived experience of long-term health conditions, known as peer support brokers
  • people with financial, legal, accountancy, clinical and other associated experience
  • people who have helped others both professionally and personally, including family members, carers and loved ones
  • case managers, social workers and clinicians from Local Authorities and the NHS

 

We are supported by, among others, the Department of Health, the Cabinet Office and NHS England. Uniquely, we are both acknowledged thought-leaders in shaping the Government health and social care integration agenda as well as the leading delivery organisation on the ground.

 

Our support brokers help people to live life as independently as possible, working very personally with each client to produce a fully costed support plan that help deliver alternatives to traditional, less flexible and more expensive care. Typically, around a quarter of services contained within the plan are free at the point of delivery. Not only do support brokers ensure clients get great care but that they are socially connected, doing things they want to do, living in places they want to be, directing their own lives as much as they want to and helping them to live a life not dictated by their condition.

 

Our way of working enables costs of care to be reduced by an average of 20%.  These savings are achieved in a number of ways, including the different and more creative types of support and care that brokers help clients put in place, in response to understanding their wellbeing needs.

 

Support brokers work directly for those that need care and support and also with their family, carers, advisers, friends and circle of support, getting all the people who matter involved to produce a plan that is holistic, of good value and quality, and takes into consideration checks and balances regarding risk. As caring people, we all want to make sure clients and loved ones are well looked after - but more than anything we want them to be as happy as they can be, and that means much more than just organising good care.

 

Ongoing support and care management is provided once a plan is in place – a responsive service delivered by phone, email and face-to-face on an hourly basis.

 

Quality Assurance, Performance Management and Oversight

 

Quality Assurance is central to MySupportBroker’s business model.  We ‘quality assure’ excellence in to all our training, technology and customer services rather than simply ‘quality control’ failures out.  The quality assurance of support plans is a critical element of what we do.

 

Our QA is directly connected to the accredited training delivered by the College and separately validated through independent research and review by, amongst others, the NHS.

 

Performance management and oversight includes making sure support brokers are aware of and act within the latest legislation and feeds into the College's Community of Practice programme.  Individual broker performance and development needs are continually assessed.

 

These tight processes at the centre enable us to be creative at the edges, while providing an effective and balanced approach to risk and safeguarding.  This way of working is further endorsed by the challenging and complex work we undertake with Local Authorities and the NHS, including working with people who have the greatest need and receive Continuing Health Care.

 

Technology


We operate a cloud-based digital brokerage platform which won a national award for “Innovation in Technology” in March 2015. 

 

Our platform includes:

  • Online distance-learning, run by the College
  • A secure workflow process used by support brokers each time they develop a plan
  • Integrated and auditable quality assurance processes applied to each plan
  • Password-protected dashboards for brokers, clients, supervisors and QA
  • The client dashboard contains the client-owned plan. The plan is completely confidential, secure and in the client’s control.  They can choose to share parts or all of their plan with their support network, and change this at will at any time.  If they don’t want to or cannot access their plan online themselves they can choose to receive it in printed form, and can nominate someone else to access the online plan on their behalf (usually an LPA or appointed Deputy)
  • A rapidly growing database of over 22,000 nationally and locally curated and rated quality, value-for-money and creative services, providing an effective and time-efficient research resource for support brokers
  • Custom reporting and project management tools - tracking the progress, timing and completion of work
  • Multi-channel support - online, telephone and face-to-face
  • The most up-to-date, secure and encrypted hosting arrangements with full Information Governance tracking

Legal Advisers

Introduction

 

Your clients with care and support needs require help that is highly unlikely to be met by legal advice and planning alone.

 

MySupportBroker has responded by developing a new service model which enables legal firms to not only to refer clients to us and ours to them,but also to choose to directly provide fee-based, wellbeing-focussed support brokerage themselves which, together with legal advice, delivers a more holistic and effective service. 

 

Support brokerage is relatively new to the UK care and support sector, the term originated in the USA in the late 1970's where the benefits are well appreciated and the service in high demand. Working in a very personal and highly structured way, support brokers source, negotiate, plan and manage care and support within the overall context of improving their clients' wellbeing.  Brokers work to a client's specific budget, whatever the source of funding (part/fully self-funding, insurance funded, state funded), clients being people with physical and mental health conditions who need care and support - at any stage and at any age in their lives.

 

The MySupportBroker Model for Legal Advisers

 

  • Where solicitors are directly involved themselves in helping clients with care and support planning, it is generally acknowledged that the cost to clients is significant.
  • Our model enables staff, who are not necessarily practicing solicitors, to become trained as support brokers, providing help with care and support planning at a more affordable rate while delivering the service benefits described below.

 

MySupportBroker CIC 


We are a UK social business Community Interest Company, working nationally and bringing together people locally who have expertise, insight and knowledge of support and care and our mission is "making it possible for people with support and care needs to live their best life".

 

Launched in 2010, our model of support brokerage has been tried and tested with people who self-fund and receive state support - with Local Authorities and the NHS - in hospitals, at home, in residential care - with GPs, charities, community and advice organisations.

 

Through our own DfE registered College, we actively recruit, train and accredit support brokers from all walks of life, harnessing their personal experience and expertise. Brokers we have trained include:

 

  • people with their own lived experience of long-term health conditions, known as peer support brokers
  • people with financial, legal, accountancy, clinical and other associated experience
  • people who have helped others both professionally and personally, including family members, carers and loved ones
  • case managers, social workers and clinicians from Local Authorities and the NHS

 

We are supported by, among others, the Department of Health, the Cabinet Office and NHS England. Uniquely, we are both acknowledged thought-leaders in shaping the Government health and social care integration agenda as well as the leading delivery organisation on the ground.

 

Our support brokers help people to live life as independently as possible, helping them source, plan, negotiate, budget and manage their support and care needs within the overall context of improving their wellbeing.

 

Working very personally with each client to produce a fully costed "Support and Care Plan", support brokers research, negotiate and curate services that help deliver alternatives to traditional, less flexible and more expensive care.

 

Typically, around a quarter of services contained within the plan are free at the point of delivery. Not only do support brokers ensure clients get great care but that they are socially connected, doing things they want to do, living in places they want to be, directing their own lives as much as they want to and helping them to live a life not dictated by their condition.

 

Our way of working has the additional benefit of enabling costs of care to be reduced by an average of 20%.  These savings for clients are achieved in a number of ways, including the different and more creative types of support and care that brokers help people put in place, in response to understanding their wellbeing needs.

 

Support brokers work directly for those that need care and support and also with their family, carers, advisers, friends and loved ones, getting all the people who matter involved to produce a plan that is holistic, of good value and quality, and takes into consideration checks and balances regarding risk. As caring people, we all want to make sure clients and loved ones are well looked after - but more than anything we want them to be as happy as they can be, and that means much more than just organising good care.

 

Ongoing support and care management is provided once a plan is in place – a responsive service delivered by phone, email and face-to-face on an hourly basis.

 

Quality Assurance, Performance Management and Oversight

 

Quality Assurance is central to MySupportBroker’s business model.  We ‘quality assure’ excellence in to all our training, technology and customer services rather than simply ‘quality control’ failures out.  The quality assurance of support plans is a critical element of what we do.

 

Our QA is directly connected to the accredited training delivered by the College and separately validated through independent research and review by, amongst others, the NHS.

 

Performance management and oversight includes making sure support brokers are aware of and act within the latest legislation and feeds into the CPD programme.  Individual broker performance and development needs are continually assessed.

 

These tight processes at the centre enable us to be creative at the edges, while providing an effective and balanced approach to risk and safeguarding.  This way of working is further endorsed by the challenging and complex work we undertake with Local Authorities and the NHS, including working with people who have the greatest need and receive Continuing Health Care.

 

Technology


We operate a cloud-based digital brokerage platform which won a national award for “Innovation in Technology” in March 2015. 

 

Our platform includes:

  • Online distance-learning, run by the College
  • A secure workflow process used by support brokers each time they develop a plan
  • Integrated and auditable quality assurance processes applied to each plan
  • A password-protected client account containing the client-owned plan. Information within the account is completely confidential, secure and in the client’s control.  They can choose to share parts or all of their plan with their support network, and change this at will at any time.  If they don’t want to or cannot access their plan online themselves they can choose to receive it in printed form, and can nominate someone else to access the online plan on their behalf (usually an LPA or appointed Deputy)
  • A rapidly growing database of nationally and locally curated and rated quality, value-for-money and creative services, providing an effective and time-efficient research resource for support brokers
  • Custom reporting and project management tools - tracking the progress, timing and completion of work
  • Multi-channel support - online, telephone and face-to-face
  • The most up-to-date, secure and encrypted hosting arrangements with full Information Governance tracking

Contact Us:

Toby Mynott

toby@mysupportbroker.com

07806 613297
0800 994 9944